Customer Support
We're here to help! If you have any questions, issues, or feedback about Cloud 649, please don't hesitate to reach out.
Contact us via email:
support@cloud649.caResponse Time
We aim to respond to all inquiries within 24-48 hours during business days (Monday-Friday, 9am-5pm EST).
What We Can Help With
- Account Issues - Login problems, access code issues, password resets
- Billing Questions - Payment inquiries, refund requests, subscription management
- Technical Support - Website issues, display problems, browser compatibility
- General Questions - How the service works, prediction methodology, feature requests
Frequently Asked Questions
Q: How do I access my predictions after purchase?
A: After purchasing, you'll receive your Account ID and Access Code via SMS. Use these to log in at cloud649.ca.
Q: Can I use my account on multiple devices?
A: Yes! You can use up to 2 devices simultaneously with your account.
Q: What if I didn't receive my SMS code?
A: Contact us at support@cloud649.ca with your purchase confirmation and we'll resend your credentials.
Q: How do refunds work?
A: We offer refunds within 7 days of purchase if you haven't accessed any prediction content. Once you view any predictions, no refund is available. Contact support@cloud649.ca for assistance.
Q: How do I cancel my subscription?
A: Contact support@cloud649.ca to cancel your Monthly or Annual subscription. You'll retain access until the end of your current billing period.
Last updated: January 6, 2026
Privacy Policy
10015075 Canada Inc. ("Cloud 649", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at cloud649.ca.
Information We Collect
Personal Information:
- Contact Information: Email address and phone number (for SMS delivery of access codes)
- Payment Information: Processed securely through Stripe; we do not store credit card numbers
- Account Information: Account ID, access codes, and subscription status
Automatically Collected Information:
- Device Information: IP address, browser type, device type
- Usage Data: Pages visited, features used, login times
- Cookies: Session cookies to maintain your login state
How We Use Your Information
- To provide and maintain our lottery prediction service
- To process your payments and deliver access codes via SMS
- To communicate with you about your account or respond to inquiries
- To detect and prevent fraud, unauthorized access, or abuse
- To improve our website and services
- To comply with legal obligations
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our service (Stripe for payments, Twilio for SMS)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit (HTTPS/TLS)
- Secure storage of account credentials
- Limited access to personal information by authorized personnel
- Regular security assessments
Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. If you wish to delete your account, contact us at support@cloud649.ca.
Your Rights
Under Canadian privacy law (PIPEDA) and where applicable, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for data processing
To exercise these rights, contact us at support@cloud649.ca.
Cookies
We use essential cookies to maintain your session and login state. We do not use tracking cookies for advertising purposes.
Children's Privacy
Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us at:
10015075 Canada Inc.
Email: support@cloud649.ca
Website: cloud649.ca
Last updated: January 6, 2026
Terms of Service
Welcome to Cloud 649! These Terms of Service ("Terms") govern your use of the cloud649.ca website and services operated by 10015075 Canada Inc. ("Cloud 649", "we", "us", or "our").
By accessing or using our service, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the service.
1. Description of Service
Cloud 649 provides lottery number prediction analysis for the Canadian Lotto 6/49 game. Our service uses statistical pattern analysis to generate number predictions for entertainment and informational purposes.
2. User Accounts
- You must be at least 18 years old to use this service
- You are responsible for maintaining the confidentiality of your Account ID and Access Code
- You are responsible for all activities that occur under your account
- You must not share your login credentials with others
- Accounts are limited to 2 concurrent device sessions
3. Purchases and Payments
- All payments are processed securely through Stripe
- Prices are in Canadian Dollars (CAD) and include applicable taxes
- Access codes are delivered via SMS to the phone number provided
- Credit-based purchases (Sampler, Standard Pack, Premium Pack) do not expire
- Subscription purchases (Monthly, Annual) are valid for the subscription period
4. Refund Policy
We offer refunds under the following conditions:
- Refund requests must be made within 7 days of purchase
- For credit-based purchases (Sampler, Packs): No prediction credits may have been redeemed
- For subscriptions (Monthly, Annual): No predictions may have been viewed
- Once any prediction content has been accessed, no refund will be issued
- Refunds are processed to the original payment method
- Contact support@cloud649.ca to request a refund
5. Subscription Cancellation
For Monthly and Annual subscriptions:
- You may cancel your subscription at any time by contacting support@cloud649.ca
- Cancellation stops future billing but does not provide a refund for the current period
- You retain access until the end of your current billing period
- After cancellation, your access code will no longer work once the period expires
6. Acceptable Use
You agree NOT to:
- Share, resell, or redistribute your account access or login credentials
- Attempt to reverse-engineer, copy, or replicate our prediction algorithms
- Use automated systems (bots, scrapers) to access our service
- Interfere with or disrupt the service or servers
- Circumvent any access restrictions or security measures
- Use the service for any illegal purpose
7. Prohibition on Redistribution of Predictions
Our predictions are proprietary content licensed solely for your personal, non-commercial use. You expressly agree NOT to:
- Resell or commercialize: Sell, license, or offer our predictions to any third party, whether for profit or any other form of compensation
- Redistribute freely: Share, post, publish, or distribute our predictions on any website, social media platform, forum, messaging app, or any other medium—whether for free or for payment
- Create derivative services: Use our predictions as the basis for your own prediction service, tipster service, lottery pool, syndicate offering, or similar venture
- Screenshot or copy: Capture, copy, or reproduce our prediction content for the purpose of sharing with non-subscribers
- Group sharing: Purchase a single subscription or access code with the intent of sharing predictions among multiple individuals who have not purchased their own access
Violation of these terms may result in immediate account termination without refund, and 10015075 Canada Inc. reserves the right to pursue legal action for damages, including lost revenue and legal fees.
8. Intellectual Property
All content, features, and functionality of Cloud 649—including but not limited to text, graphics, logos, algorithms, and software—are the exclusive property of 10015075 Canada Inc. and are protected by Canadian and international copyright, trademark, and other intellectual property laws.
9. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that:
- The service will be uninterrupted or error-free
- Predictions will result in lottery wins
- The service will meet your specific requirements
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, 10015075 CANADA INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- Your use or inability to use the service
- Any lottery losses or failure to win
- Unauthorized access to your account
- Any errors or omissions in the service
11. Responsible Play
Cloud 649 promotes responsible play. If you or someone you know has a gambling problem, please contact:
- ConnexOntario: 1-866-531-2600 | connexontario.ca
- Responsible Gambling Council: responsiblegambling.org
- PlaySmart: playsmart.ca
12. Termination
We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason at our sole discretion.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
14. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting on our website. Your continued use of the service after changes constitutes acceptance of the new Terms.
15. Contact Information
For questions about these Terms, contact us at:
10015075 Canada Inc.
Email: support@cloud649.ca
Website: cloud649.ca
Last updated: January 6, 2026